Privacy Policy

Privacy Commitment

At One Call Care at Home, we respect your privacy and safeguard your personal information under the Personal Health Information Act (PHIA). All client details are kept strictly confidential and used only to provide safe and effective care. We do not sell or share information, and official communication will only be made through phone or email.

1. Information We Collect

We may collect personal and health information necessary to provide safe and effective home care services, including: name, address, phone number, email address, health information relevant to your care plan, emergency contact details, billing and payment information, and records of care provided.

2. How We Use Your Information

Your information will only be used for: assessing care needs, creating service plans, providing home care services, communicating with you and your family, and meeting legal and regulatory obligations. We will not use your information for marketing purposes without consent.

3. Confidentiality and Sharing of Information

We do not sell, rent, or share your personal information with third parties. Information may only be shared when required by law or with your consent, with authorized health professionals directly involved in your care. All staff and contractors are bound by confidentiality agreements and PHIA requirements.

4. Communication with Clients

We will not send SMS/text marketing messages. Official correspondence, care updates, and announcements will only be provided through email or phone call.

5. Security and Storage

Personal and health information is securely stored in compliance with PHIA standards. Access is restricted to authorized staff. We use administrative, technical, and physical safeguards to protect against unauthorized access or disclosure.

6. Your Rights Under PHIA

You have the right to access your health information, request corrections, limit or withdraw consent for its use (subject to legal obligations), and file a complaint if your privacy rights are violated.

7. Cookies and Website Use

Our website may use cookies to improve functionality and user experience. Cookies do not collect personal health information. You may adjust your browser settings to manage cookie preferences.

8. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us at:
One Call Care at Home
📍 11 Kinsley Crescent, Winnipeg, MB R2C 4K1
📞 (204) 297-9992
✉️ inquiry@1callcare.ca